Question 1

What countries do you ship to?

Accepted Answer

We currently ship across the United Kingdom. We are working to expand to other regions in the future.

Question 2

How long does delivery take?

Accepted Answer

Orders are typically processed within 1 to 2 business days. Delivery times can variate, but most orders arrive within 2 to 5 business days to express shipping and 3 to 8 business day to normal shipping.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is shipped, you will receive a tracking link by email.

Question 4

What is your return policy?

Accepted Answer

You have 14 days from the date of delivery to request a return. Items must be unused and in their original condition.

Question 5

How can I contact you?

Accepted Answer

You can reach us anytime at supportbobbiopets@gmail.com. We aim to respond within 24 hours.

Question 6

Do you offer free shipping?

Accepted Answer

We occasionally offer free shipping promotions. Sign up to stay updated.

FAQ

Frequently asked questions